Microsoft PowerPoint 2003 File Corruption Problem

Tuesday, April 26th, 2011 by Matt

If you’ve noticed PowerPoint behaving a little oddly over the past few days, panic not!  This rather irritating “new feature” is down to recent Microsoft update.  When will they learn?! 

The problems are limited to PowerPoint 2003 users who may get the following error message when opening a file:


The end result is that some elements of the PowerPoint template are no longer displayed in the presentation.  You might also find some text boxes on slides will have unwanted lines around them.

The good news is that there is a way to fix this is to remove the offending update. To do this:

  1. Go to your Start menu and type in the search bar “Add or Remove Programs”’ (or alternatively find your way through to the Control Panel).
  2. Open this tool.
  3. Select the “View installed updates” option
  4. Then in the search bar type “KB2464588” – you should then be able to uninstall the offending update.

We will publish news on a permanent fix once this is available from Microsoft. 

For those PowerPoint users in a bit of a flap that cannot remove the offending update due to time or IT department restrictions, we would recommend the following temporary solution:

  1. Find a PC that has not been updated (!)
  2. Access your PowerPoint deck
  3. Save the file as .jpg images.  Whilst these are “flat” unanimated slides, at least you’ll be able to present your masterpiece in one way or another.

Oh, of course…if you don’t have access to a non-updated PC, then please give the team a call and we’d be happy to do this for you free of charge…because that’s what nice companies do.

Tags: , , ,

Leave a Reply