We aim to please

Monday, March 19th, 2012 by Simon Morton

At Eyeful we’re always looking for ways to improve our customer service – we’re damned proud of the way we lead the pack in terms of project management, presentation consultancy and design.

But we know that there is always more that we can do for our customers…so once in a while we don our thinking caps to conjure up new ways of improving our service.

After a successful trial, we’re excited to announce that our extended Head Office hours are now a permanent feature. Our customers can now contact us directly between 08.30 and 19.00 (GMT) Monday to Friday.

Don’t panic, we haven’t chained our people to their desks and denied them sun light (well, not as a rule).  We now have two shifts, enabling everyone to continue with their lives.

This has been a great bonus to many of our international customers and colleagues and has also had the bizarre side effect of increasing staff fitness levels (apparently the gym is a morning thing)!

Our customers can now submit amends until 18.00 GMT for completion the same working day (within reason please, we are only human after all). The customer response so far has been excellent (and we’re really rather chuffed that it’s made such a difference).

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